Shipping policy

Shipping Policy — Trivah

At Trivah, every order is more than a shipment — it’s a sacred delivery of energy and intention.
Each piece is packed with devotion and care to ensure your spiritual jewellery reaches you safely and in its purest form.

🚚 Delivery Timeline

  • Our standard delivery time is 4–6 business days across most locations in India.

  • Delivery timelines may vary slightly depending on your pin code, courier serviceability, or local conditions.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been shipped, you will receive a tracking link via WhatsApp or email to monitor its journey in real time.

📦 Order Processing

  • Orders are processed and dispatched within 24–48 hours of successful payment.

  • Every product is energized and inspected before packaging to ensure authenticity and quality.

  • In the rare event of a delay due to high order volume or stock availability, our team will notify you personally.

💸 Shipping Charges

  • Shipping is completely free across India — no hidden fees, no minimum order value.

  • Cash on Delivery (COD) orders are available with a small handling fee as displayed at checkout.

🌍 Serviceable Locations

We offer free delivery to all serviceable pin codes across India.
If your location falls outside our courier partner’s network, our team will connect with you to arrange an alternate solution.

🕉️ Order Tracking

Once your order is shipped, you will receive your tracking details via WhatsApp or email.
If you haven’t received tracking details within 3 days of placing your order, please reach out to our support team.

⚠️ Delivery Delays

While we strive to deliver every order on time, external factors such as festive rush, weather conditions, or logistical issues may occasionally cause minor delays.
We appreciate your understanding and assure you that our team will stay in touch until your order safely reaches you.

💌 Address Accuracy

Please ensure your shipping address and contact details are entered correctly at checkout.
Trivah will not be responsible for delays or failed deliveries due to incorrect or incomplete information.

📞 Contact Us

For any shipping-related assistance, reach out to our support team:

Our customer care hours are Monday to Saturday, 10 AM – 7 PM (IST).

✨ Note from Trivah

Every Trivah piece carries sacred energy and symbolism.
From our studio to your doorstep, we ensure it’s handled with reverence, care, and devotion — so it arrives ready to align with your spiritual journey.